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S. No.
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Query by
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Queries regarding Tender No. PID(I)4020/24
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Clarifications
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1
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Bidder A
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Number of Assets
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20 VMs (12 Servers)
4 Core Routers
4 Core Switches
2 NextGen Firewall
3 WAF Based Firewalls
12 NOC Users
10 TOR Switches |
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2
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Bidder A
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Retention required (3/6/12 Months) – Online/Offline
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A 12-month retention period is required, specifically for offline storage.
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3
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Bidder A
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Custom Applications? |
Application has its inbuilt security/log management; nonetheless the infrastructure on which it is running will require protection. As mentioned in sizing (20 VMs (12 Servers)).
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4
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Bidder A
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TI Integrations required?
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Threat Intelligence (TI) integrations must be included to enhance detection and response capabilities.
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5
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Bidder A
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Ticketing system required for SIEM & SOAR ?
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API Support for Ticketing System is required whereas In-built support for ticketing is optional.
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6
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Bidder A
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Number of Controls available for SOAR?
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The security platform must support the required number of controls based on organizational security requirements with primary focus on data protection. That includes but not limited to the assets details provided above.
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7
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Bidder A
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On-Prem or Cloud?
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On Prem
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8
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Bidder A
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XDR required or not?
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Orchestration for security event handling is required.
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9
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Bidder A
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24x7 MDR required or not?
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Not mentioned in RFP
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10
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Bidder A
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Customer Satisfaction Certificate: Can we provide Customer Satisfaction Email ?
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Customer satisfaction evidence must be issued from competent authority. Should be verifiable letter with reference number and record with the issuing authority.
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11
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Bidder A
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Relevant Experience: Do we have to provide 3 experiences per lot or total 3 ?
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Lot wise experience is required for eligibility for each lot. For example; A single project experience may be valid for multiple lots or single lot, but the evaluation for eligibility will be done lot wise.
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12
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Bidder A
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HR/ Staff Strength: There is ambiguity in the marks of HR/ Staff Strength point, kindly clarify.
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HR Staff strength/ professional certificates according to each lot. (For example in Cyber security lot; relevant HR will be assessed)
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13
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Bidder A
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Should the documents be arranged according to the evaluation criteria for each lot individually, or is it sufficient to arrange once for all lots?
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HR Staff strength/ professional certificates according to each lot. (For example in Cyber security lot; relevant HR will be assessed)
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14
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Bidder B
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"Reference to Evaluation Criteria" Response / Support Time". How does the bidder ensure 5 Marks? What kind of evidence is required for this?
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Bidder can provide written document or affidavit that will become part of the contract.
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15
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Bidder B
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Reference to Misc. Requirements evaluation criteria suggests that partner should incur cost in addition to the Scope of the RFP Requirements. Kindly clarify why bidder should offer additional features in a tendering competition project.
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Bidder with in-depth experience of domain in which they proposed solution can offer additiona features/value based on their experiences and those features are "value additon" of the bidder in that specific domain. To ensure better value of money the PA will evaluate the proposed solution for any value added feature and grant bidder additional points.
RFP has not mentioned any incurrence of additional cost exact words quoted as below: "Any additional Feature with in same cost = 02 points for each Feature (Max 10 points) "
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16
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Bidder B
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Reference to ePADs Submission Related - ePads Submission portal shows either "Pay Order" OR "Draft". There should be an option for Bank Guarantee.
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Refer clause 18.3 BDS bank guarantee or demand draft can be provided
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17
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Bidder B
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Reference to "3.4 Data Racks for placement in DR Site" - What is the need for 42U Racks when Certified Standard Tier-III Data Centre environment can be provided along with Hosted Racks available for you to place only the Equipment. Kindly clarify the requirements.
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Please follow the bidding document
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18
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Bidder B
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Reference to Enterprise Class Servers - Single Socket should suffice for the Requirement. Kindly Confirm if otherwise?
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Per Server two sockets will be required.
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19
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Bidder A
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Do we need sdwan functionality quoted in core routers?
Any specific licenses required for the solution? |
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SDWAN feature must be supported.
All supporting License required for the desired solution as mentioned in bidding document. |
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20
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Bidder A
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Please share brief details of existing DCN switching stack for which quoted core switches are required to be compatible?
What airflow is recommended for the quoted switches in Datacenter, front to back to back to front?
Do we need to quoted switches AC or DC powered ?
What is required patch cord type, LC, SC, MPO?
What type of power cable is required to powerup switches?
SDN Controller required?
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Existing DCN switches Models are Huawei CE16800, 6800 and 5700 series devices.
Front to back air flow.
AC Powered.
Patch cord required as per the equipment compatibility and for the connectivity designed by bidder for DCN.
SDN Controller not mentioned in RFP. |
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21
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Bidder A
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How many patch cords/cables are with required cables for connectivity on 25G, 10G and 1G ?
SDN Controller required? |
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Patch cord required as per the equipment compatibility and for the connectivity designed by bidder for DCN.
SDN Controller not mentioned in RFP. |
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22
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Bidder C
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RFP Statement: The OEM be present in Pakistan for the last 10 years
NH Query: For Servers, most of the leading OEMs do not have a presence in Pakistan and are operating through Authorized distributors.
Therefore, it is requested to please relax this clause with either OEM presence or the distributor’s current presence in Pakistan.
So that maximum OEMs/brands can participate in this RFP and create a healthy competition for MOIB. |
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| Please follow the bidding document |
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23
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Bidder C
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RFP Statement: 75 percent of the Performance Guarantee shall be withheld to cover the Supplier’s warranty obligations
NH Query: This seems like a typo, please confirm that Performance guarantee will be 5% of Contract value. |
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| Please follow the bidding document as mentioned same that Performance guarantee will be 5% of the contract value. |
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24
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Bidder B
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Bidder will be awarded 10 marks if Turnkey solution is proposed.
What if a bidder only participates in all lots, just for the sake of getting 10 marks.
In such case, if the bidder does not comply and does not qualify in a specific lot; will the bidder be disqualified in that Lot?
Will that bidder still be awarded 10 additional marks, even if they are disqualified from one of the Lots?
If otherwise, what will be the procedure? |
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| Bidders will be technically evaluated/rejected if they offer a substandard solution. |
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25
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Bidder B
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Kindly clarify how these 10 points, mentioned in clause 7 of evaluation criteria, will be allotted.
Longer Warranty period, after sale service, and / or post installation / commissioning support (After 03 Years) = 05 Point for each additional year (Max 10 points). |
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| If a bidder offers warranty for 3+1 years, he will be awarded 5 marks, in case of 3+2 years he will be awarded 10 marks. |
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26
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Bidder B
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Similar to OEM Solutions where MAF is required to be submitted by the Bidder;
The bidders not owning a DC should have to provide an Authorization Letter from the DC Owner.
Kindly acknowledge! |
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| Please follow the bidding document |
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27
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Bidder D |
• Item 6.1 The Contractor shall provide diesel generator with 250 KVA Prime Rating International brand (Perkins UK, Siemens or Equivalent. Perkins availability now a days is a challenge will the accept Cummins China?
• The bidder will be responsible for the replacement of all consumables after 250 running hours (OEM Guidelines) or 06 months whichever is earlier throughout the First Year period After Data Center Site Hand-Over . It means Gen set warranty will be One Year not 3 Year
• Item 6.2 AVR 250 KVA : IP rating will be 54 as IP65 not available.
• Response time shall be <10 ms or lesser . Change to mention 10m/s to 20m/s.
• Item 6.3 Scope not clear so site survey required.
• There is no scope of Power Room , NOC Room / Video Wall so need to discuss with customer for DR site.
• There is no Cable , Tray BOQ so get the Layout plan from customer to conduct site survey.
• There is no Power panels / Earthing / Gen set Scope of DR site discuss with customer.
• Evaluation as mentioned on
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1. Please follow the bidding document.
2. Please follow the bidding document.
3. IP Rating must comply according to the placement (Indoor or Outdoor) of the AVR.
4. Please follow the bidding document
5.Site (primary datacenter) is located at the PBC Headquarters Islamabad and can be arranged upon request.
6. Not required in DR Colocation site.
7. Not required in DR Colocation site.
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28
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Bidder D |
Data Racks, Storage & Compute for DR Site LOT II.
Page 66
• 3.4 Data Rack for placement in DR Site. They mentioned 3+ 1 and what is meant by this do they need 1 New Rack and 3 Existing as Re-Allocate as mentioned in LOT 1 or Total Racks will be 7. 4 New and 3 Re-Allocate.
• There is no details of UPS do they need Modular UPS or non-modular UPS?
• What is required backup time?
• 3 years 24x7x4 Warranty & Support . Do they need resident Engineer
• Have active SLAs with all the services providers such as physical security, cooling, fire suppression, CCTV, UPS, Generators etc. It might be issue as we have couple of DCF under warranty where we are given support.
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1. All 4 Racks required must be new.
2. Please follow the bidding document.
3. Not Applicable
4. Resident engineers are not required. Response time based support is required.
5. Please follow the bidding document. (DR is co location based and we are not setting up a new DCF)
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29
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Bidder D |
• 30. Dedicated customer services facilities/helpdesk, communication facilities at various technical levels/escalations be available 24 x 7 x 365. We need clarifications.
• We need a customer maid layout plan to work accordingly and prepare BOQ?
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1.Please follow the bidding document. (DR is co location based and we are not setting up a new DCF).
2.Resident engineers are not required. Response time based support is required.
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30
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Bidder D |
Page 62 Mentioned Co-location for DR Site. LOT 1
• Do we need to move these 3 Racks from ISB to Lahore? If yes then need to involve cmc team.
• Will these Racks installed in same DCF room or in separate Room in Lahore?
• Do they need Modular UPS or non-modular UPS? As in RFP no details or BOQ.
• What is required backup time?
• Have a DCIM system in place and access to the system is to be provided to the customer for remote monitoring . DO they need DCIM to connect with Primary Site ISB or not?
• Unlimited maintenance visits (24/7/365) shall be allowed to MOIB representatives and vendors. Do they need Resident Engineer
• 28. The uptime for utilities and services (e.g. power, connectivity etc.) be 99.999%. Do they need Resident Engineer
• 29. If MOIB wishes to upscale racks, power, internet bandwidth at any time of the year, pricing applicable shall be as per the quoted prices within a contract period. How to manage this caluse?
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Please follow the bidding document. (DR is co location based and we are not setting up a new DCF).
Resident engineers are not required. Response time based support is required.
Up time is required as per the Tier III Standard.
Price lock is only for current requirement; for any upscale; prices will negotiated with service provider.
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31
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Bidder E
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For Co-location Data centers have valid ANSI/TIA-942 Tier-3 (minimum certification) is required whereas only 2
organizations have the certified Facilities in Lahore please confirm whether the compliant DCs
also qualify to Participate. Also confirm that if any organization has certified DC in Karachi so can the relocation be proposed there.
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Please follow the bidding document as Tier-3 certified DC facility required in Lahore. |
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32 |
Bidder F |
4.2: Core Switches point 2: 2x10 100Gig QSFP28 Ports. Please provide clarity. Is it 20x100Gig QSFP28?
4.3: TOR Switches: point 2 ports requirement is 6x100Gig but MM modules required 8x100Gig? |
4.2: It is 2*10 100G cards.
4.3: Please follow the bidding document |
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33 |
Bidder G |
In reference to the Lot II, 3.1, 2, the Proposed storage should be fully compatible with the Primary site Object
storage to continue replicating Data from PR & DR
Please provide the specifications for the storage installed at the primary site. |
Huawei Storage Ocean Stor Pacific 9950 with 3.0 PB Capacity |
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